Home Loan Re-Advance

This is a follow up to my complaint (App no ***) dated 26 Jan 2015 that I posted here on Hello Peter. So, after my complaint, the NOT RECEIVED documents for somehow found. Now, instead of asking for clarity from me STD Bank HL went ahead and processed an application ( ***) for a further loan. I said RE-ADVANCE and not further loan!! <br> <br> I then made HL aware that I had initially app**** for a RE-ADVANCE and undertook to amend the APP. This took them another two weeks (and several phone calls) for them to phone me with the decision. A consultant phoned me on the 5th of March to say it has been approved. Her instructions were that I walk into a STD Bank branch to complete and sign both the Debit Order Form and Re-Advance Repayment Advice. I walked into an FNB Branch (Library Gardens) on the same day and the said forms were completed, signed & faxed.<br> <br> The agreement was that this process was going to take 48hrs. I phone in today(10th) guess what they tell me!!<br> \The process has not continued because the two forms are not stamped"Jesus! I expected the STD consultant who faxed the docs to know the process!!! Also"