MM
Maggie M

1 reviews | Active since May 2020

21 Jul 2020, 20:22

Home loan process taking ages

Home loan was approved and bond registration attorneys requested a change of my name in documents from standard bank,a process I was informed takes 3 working days and its now almost 3 weeks and we risk the sale agreement and sellers pulling out,yet I have already paid bond deposit with attorneys, it's so disheartening and I chose their quote over my bank FNB..now we are likely to pay rent one more extra month after September because a change in name in.documents takes close to a month,I'm so gutted, I have taken out all the required insurances ie buildings,life and even opened a current account for concession and I must start paying bank charges for that account when nothing had been finalised still.Worst part noone tells you how far the progress is.I think we will end up losing the house and forced to start a ***** again,can someone advise where the hold up is because I have submitted every single thing requested of me

0
Replies (4)
Standard Bank
Standard Bank's reply22 Jul 2020, 06:58
Official
 Hi there,
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
 **********
 *********** 
MM
Maggie M's update22 Jul 2020, 17:15
Reviewer Update
I still have not heard anything from standard bank,when you respond does someone actually look into the matter and provide feedback direct to the customer or the responses are machine automated.It would give me peaceful sleep to know where I stand ,surely it cant take 3 weeks to change name on documents.Worst part is me losing on the house and starting a***** again ,more than 6 weeks all in all not knowing what's happening .This is so so so FRUSTRATING,!!!!!!!!!!come Friday another week wasted ,4 weeks of waiting.....
MM
Maggie M's update23 Jul 2020, 14:06
Reviewer Update
Can someone please HELP ME OUT!!! What is happening with my process
Standard Bank
Standard Bank's reply05 Aug 2020, 10:32
Official
Dear Maggie Maggie 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***