Home loan process a mess

On 28/03/2015 my wife and I app**** for a further loan on our bond, and more than 3weeks later, nobody can explain to me what is happening and why things are taking so long. I have spoken to numerous people, and nobody can tell me when things will be finalised. <br> <br> After more than two weeks, I was contacted last week to say my bank statements we unclear, even though the original documents were submitted directly at the Constantia branch. After telling the consultant this, they said they will request it from the branch, but when I called back two days later, nothing was yet received. <br> <br> We were given a turnaround time of 7-10 business days, and today is day 14. I feel this is absolutely pathetic that this is taking as long as it is, and that nobody can give me any indication what the process will be. I was told two weeks ago that all information was being verified, and was told the same thing today.<br> <br> I have people holding quotes for me while we are awaiting feedback, but it is unacceptable that this process has been going on for almost a month. I have no clue as to what more can be done.