Home Loan Proceeds Disaster

I have been approved for a Home loan from standard bank, I have excepted their Quote & all paper work has been submitted by "their" conveyancers to register the bond. All payments have been made in advance as well. Their conveyancers advise me for the last 3 weeks that standard bank has not given them the proceeds so they had to ask their agency to pull the registration documents from the deeds office. I called the Home loan call center twice, Once last week & they advised me they will escalate the matter to the proceeds department to release the proceeds, I called again this week & they tell me the same thing. The call center agents also advised me that they have a back log. This is very unacceptable.