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Derek C
1 reviews | Active since Dec 2020
25 Jun 2021, 10:34
Home Loan Proceed ???
My current home loan is with Standard Bank, my house is sold and we took a new bond with Standard bank for our new home. However the appointed Bond attorney have no customer service at all. We are now waiting for a proceed to lodge from Standard Bank as they submitted 3 weeks after we signed! This is costing us money now and affecting 3 families!
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Replies (2)
Standard Bank's replyOfficial
26 Jun 2021, 02:39 Hello Derek
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Jun 2021, 02:39
Official
Hello Derek
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
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Derek C's updateReviewer Update
29 Jun 2021, 10:00" addressed as a matter of urgency" - Still not a word from Standard Bank!!!!!!
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Derek C's update29 Jun 2021, 10:00
Reviewer Update
" addressed as a matter of urgency" - Still not a word from Standard Bank!!!!!!