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Theunis V
1 reviews | Active since Jun 2009
10 Dec 2024, 09:24
Home Loan - no urgency
My two sons (applicants) and I (surety) app**** for a home loan on 5/11. Whilst we were promised a consultant will contact us, we still await that contact.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
10 Dec 2024, 09:38Hi Theunis
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply10 Dec 2024, 09:38
Official
Hi Theunis
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Theunis V's updateReviewer Update
17 Dec 2024, 19:13I have given you another chance.
Home Loan Application ref number ***
Home Loan Application ref number ***
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Theunis V's update17 Dec 2024, 19:13
Reviewer Update
I have given you another chance.
Home Loan Application ref number ***
Home Loan Application ref number ***
Standard Bank's replyOfficial
18 Dec 2024, 07:37Dear Theunis
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Dec 2024, 07:37
Official
Dear Theunis
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Kindest regards, Standard Bank Hello Peter Team***
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Theunis V's updateReviewer Update
23 Dec 2024, 08:39I AM STILL WAITING!!!!!!
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Theunis V's update23 Dec 2024, 08:39
Reviewer Update
I AM STILL WAITING!!!!!!
Standard Bank's replyOfficial
23 Dec 2024, 09:44Good day Theunis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Dec 2024, 09:44
Official
Good day Theunis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TV
Theunis V's updateReviewer Update
23 Dec 2024, 11:36Unfortunately "as soon as possible" is not good enough. Because I gave 36 years of my life to assist building the brand my kids are also clients of the bank. For how long must they be loyal if this is the type of service they are getting. Whilst I understand that it is festive season, surely all the staff are not on leave. Other banks has approved. COME ON BLUE BANK! I DON'T WANT TO BE ASHAMED TO TELL PEOPLE I ONCE WORK THERE.
TV
Theunis V's update23 Dec 2024, 11:36
Reviewer Update
Unfortunately "as soon as possible" is not good enough. Because I gave 36 years of my life to assist building the brand my kids are also clients of the bank. For how long must they be loyal if this is the type of service they are getting. Whilst I understand that it is festive season, surely all the staff are not on leave. Other banks has approved. COME ON BLUE BANK! I DON'T WANT TO BE ASHAMED TO TELL PEOPLE I ONCE WORK THERE.
Standard Bank's replyOfficial
24 Dec 2024, 17:19Good day Theunis,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Dec 2024, 17:19
Official
Good day Theunis,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
TV
Theunis V's updateReviewer Update
02 Jan 2025, 06:59I am waiting for Ofente. Approved or not.
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Theunis V's update02 Jan 2025, 06:59
Reviewer Update
I am waiting for Ofente. Approved or not.
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Theunis V's updateReviewer Update
07 Jan 2025, 20:00I am dumfounded that NOBODY responded yet. Left me with no other option but to cancel my application.
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Theunis V's update07 Jan 2025, 20:00
Reviewer Update
I am dumfounded that NOBODY responded yet. Left me with no other option but to cancel my application.
Standard Bank's replyOfficial
08 Jan 2025, 07:37Good day Theunis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2025, 07:37
Official
Good day Theunis,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TV
Theunis V's updateReviewer Update
08 Jan 2025, 08:50PROMISES, PROMISES BUT NO ACTION. I HAVE CANCELLED THE APPLICATION. DON'T BOTHE TO CONTACT ME.
TV
Theunis V's update08 Jan 2025, 08:50
Reviewer Update
PROMISES, PROMISES BUT NO ACTION. I HAVE CANCELLED THE APPLICATION. DON'T BOTHE TO CONTACT ME.
Standard Bank's replyOfficial
08 Jan 2025, 09:42Good day Theunis,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2025, 09:42
Official
Good day Theunis,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
TV
Theunis V's updateReviewer Update
10 Jan 2025, 10:36Whilst you were unsuccessfull after more than a month to provide feedback, Absa provide conditional home loan approval in less than 24 hours!
TV
Theunis V's update10 Jan 2025, 10:36
Reviewer Update
Whilst you were unsuccessfull after more than a month to provide feedback, Absa provide conditional home loan approval in less than 24 hours!
Standard Bank's replyOfficial
10 Jan 2025, 12:34Hi Theunis
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jan 2025, 12:34
Official
Hi Theunis
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***