Home Loan Nightmare

Good day.

App**** for a home loan online, nobody gets back to me. Every bank gets back to me, but my own bank doesn't.

I go into the branch and thy show me the rate 7.25% but the figure app**** for is much higher and incorrect.

They phone their own helpline, after listening to their own helpline for 15min they transfer the call to my cell and tell me to just talk to them. What is the point of a branch if you have nobody can resolve your issues for you.

This helpline eventually answers and transfers me somewhere else anyway. This lady tells me the rate approved for is 7.9%. Excuse me?! I just looked at the SCREEN of the operator in your own branch confirming the rate as 7.25%. Are you just making these things up on a whim?! The amount app**** for is still incorrect btw.

She continuous to tell me that I must redo all the details with her over the phone again, I do the same, just for her to drop the call on me.

Why do I even bother banking with Standard Bank.

I got a pre-approval from SA home loans the very next day, it is 4 days later and I haven't heard a word from Standard Bank. When I try and figure all this out myself, the above happens.

Shocking.

Carel