AP
Andre P
1 reviews | Active since Jul 2021
06 Jan 2023, 07:57
Home loan nightmare!
I have no more words to the sheer gross incompetence of standard bank home loans dept. So further to my other posts on Hello Peter regarding the imbecilic handling of my home loan account Where i had deposited R1150.000 into my home loan in order to reduce my payment and Home loans then putting that R1150.000 back into my account and then attempting to again do a debit which reflected and then being returned back to my account,Me then demanding that due to total incompetence on their side i should not be penalized for there mistake, All good and they deduct R5800+ as my new bond repayment, For me this was acceptable and i was about to put this to rest when this morning i open my online banking and this stupid bank had deducted R19450.00 of my account, bearing in mind that my normal instalment was only R18150. Standard bank REALLY!!!! Who are these people in charge of this? Why is this amount of gross negligence and incompetence allowed to reign throughout your depts.??? My next email now will be to my attorney and the banking ombudsman if this is not resolved by COB TODAY! Standard promised they would contact me after my last complaint on this platform but to date nobody has had the decency to do so. A
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
06 Jan 2023, 08:07Hi Andre
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Jan 2023, 08:07
Official
Hi Andre
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
AP
Andre P's updateReviewer Update
06 Jan 2023, 08:33Apparently its not in the right hands as this amount of stupidity is on another level.
Maybe instead of these bots doing a standard response you should employ professionals to respond to complaints!!
Maybe instead of these bots doing a standard response you should employ professionals to respond to complaints!!
AP
Andre P's update06 Jan 2023, 08:33
Reviewer Update
Apparently its not in the right hands as this amount of stupidity is on another level.
Maybe instead of these bots doing a standard response you should employ professionals to respond to complaints!!
Maybe instead of these bots doing a standard response you should employ professionals to respond to complaints!!
Standard Bank's replyOfficial
06 Jan 2023, 08:41Hi Andre
We will follow up and get back to you.
Standard Bank Help Centre
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We will follow up and get back to you.
Standard Bank Help Centre
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Standard Bank's reply06 Jan 2023, 08:41
Official
Hi Andre
We will follow up and get back to you.
Standard Bank Help Centre
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We will follow up and get back to you.
Standard Bank Help Centre
***
AP
Andre P's updateReviewer Update
06 Jan 2023, 08:42No you wont as i am still waiting for someone to contact me from the last complaint!!
AP
Andre P's update06 Jan 2023, 08:42
Reviewer Update
No you wont as i am still waiting for someone to contact me from the last complaint!!
Standard Bank's replyOfficial
06 Jan 2023, 08:53Hi Andre
We apologise for the delay. Our team will get back to you please allow us time to follow up.
Regards
Standard Bank Help Centre
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We apologise for the delay. Our team will get back to you please allow us time to follow up.
Regards
Standard Bank Help Centre
***
Standard Bank's reply06 Jan 2023, 08:53
Official
Hi Andre
We apologise for the delay. Our team will get back to you please allow us time to follow up.
Regards
Standard Bank Help Centre
***
We apologise for the delay. Our team will get back to you please allow us time to follow up.
Regards
Standard Bank Help Centre
***
AP
Andre P's updateReviewer Update
06 Jan 2023, 14:12I am waiting for someone to contact me as promised last week also,
+***03
Stop with the empty promises please!!
+***03
Stop with the empty promises please!!
AP
Andre P's update06 Jan 2023, 14:12
Reviewer Update
I am waiting for someone to contact me as promised last week also,
+***03
Stop with the empty promises please!!
+***03
Stop with the empty promises please!!
Standard Bank's replyOfficial
06 Jan 2023, 14:28Good Day Andre
Thank you for providing us with your details.
We will gey our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for providing us with your details.
We will gey our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2023, 14:28
Official
Good Day Andre
Thank you for providing us with your details.
We will gey our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for providing us with your details.
We will gey our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
AP
Andre P's updateReviewer Update
06 Jan 2023, 14:37Please i need to be contacted,I did NOT give consent for extra monies to be deducted from my account,This is theft!!!!
And stop with the empty promises please just ciontact me already!!
And stop with the empty promises please just ciontact me already!!
AP
Andre P's update06 Jan 2023, 14:37
Reviewer Update
Please i need to be contacted,I did NOT give consent for extra monies to be deducted from my account,This is theft!!!!
And stop with the empty promises please just ciontact me already!!
And stop with the empty promises please just ciontact me already!!
Standard Bank's replyOfficial
06 Jan 2023, 14:39Dear Andre
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2023, 14:39
Official
Dear Andre
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
AP
Andre P's updateReviewer Update
06 Jan 2023, 15:03You have promised to call me now for almost 2 weeks, Standard bank is absolutely useless!!
So i will continue replying to this BOT untill someone contacts me!!
So i will continue replying to this BOT untill someone contacts me!!
AP
Andre P's update06 Jan 2023, 15:03
Reviewer Update
You have promised to call me now for almost 2 weeks, Standard bank is absolutely useless!!
So i will continue replying to this BOT untill someone contacts me!!
So i will continue replying to this BOT untill someone contacts me!!
Standard Bank's replyOfficial
06 Jan 2023, 15:22Dear Andre
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2023, 15:22
Official
Dear Andre
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***