Home loan nightmare!

<p>We've made payment arrangements with standard bank. We filled in forms in October 2016 and increased our monthly instalment. Standard bank approved it. In March this year we received communication from a legal compay stating that we need to pay standard bank for arrears. No phone calls were received from the bank.</p> <p> </p> <p>I called Standard bank home loan department, they said they cannot assist because the account is with a legal company. How can standard bank agree to the payment arrangements, but hand the account over to a legal company, even though monthly payment is deducted via debit order? </p> <p> </p>