Home-loan night-mare by Standard bank

Last year October (2019) we app**** for a building loan with standard bank, we were requested to send through documents that were needed along with the application. The application went well until the conveyance came through, we struggled with the bank ant the attorney until early this year when we finally had the title deed registered under the bank's name (or so we thought). We were told that the funds were held in retention because we did not fill in the form to have the funds paid out. We filled the forms as requested, but from that point on it was discoveries of new forms that we had to submit as if this was never known from the beginning. We decided we would let our private banker handle this but this also could not materialize into anything tangible, we have sent many complaints to the home loan department without a reasonable measure of success. Our dilemma at this point is that the bank has our property's title deed and we don't have the loan funds for the second month now since the property has been registered under them. Can anyone balance me how the bank gets to keep our title deed and we are stuck with no property and no funds?