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waleed S

1 reviews | Active since Mar 2009

19 Jul 2021, 13:09

Home loan MIX UP!!!!

24th June 2021 , ***: Spoke to a Manager George Brits who said he will provide me with feedback. To date I have never heard back from him

5th July 2021 , Reference *** New Request logged, NO feedback as well.

Below is an email sent to *** on 2021-07-12. Guess what, NO FEEDBACK or reply

Hi

I am totally at a loss for words. I have honestly never in my life received such service and I need this query resolved asap. My Home loan account number *** is showing an address of 28 DE WET ROAD OTTERY CAPE TOWN , ERF 2577. This property HAS ABOSOLUTELY NOTNING TO DO WITH STANDARD BANK SO WHY IS THIS REFLECTING UNDER MY BOND ACCOUNT NUMBER. The home loan I app**** for was and should be 22 Jasmyn street, Ottery Cape town , ERF 674.

Can a Senior Manager please contact me and sort out this mess ASAP.

Regards ***

0
Replies (3)
Standard Bank
Standard Bank's reply20 Jul 2021, 01:52
Official
Hello Waleed
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards
 Complaint Resolution Centre
 *** *** (fax)
 *** 
wS
waleed S's update22 Jul 2021, 14:58
Reviewer Update
I received an email from Serisha Nagan on Tuesday, 20 July 2021 15:05 requesting that in order for her to assist I would need to send the following info:
- iD number: - Card number: - Current Overdraft limit: - The expiry date on your card: - Name any debit orders going off your account: - Name Two accounts held with Standard Bank:
I rep**** back saying that I am not comfortable sending this info via email especially my card number and expiry date , however she is more than welcome to contact me on my cellphone number which I provided and she can ask me the normal authentication questions. To date I have not received a follow up email or call. Can someone Senior Please contact me, PLEASE.....



wS
waleed S's update29 Jul 2021, 18:07
Reviewer Update
Hi. Received a call from Serisha on July the 23rd and I she advised that she will be looking into my query. I advised her she can call me when ever she has feedback. It's a week later, can she please contact me.

Regards
Waleed