KC
Kelebogile C
1 reviews | Active since Jun 2020
09 Mar 2024, 03:41
Home loan interest rate negotiation - no response
Contact Standard Bank to negotiate my home loan interest rate, to no success. No one has made means to response/ reply to email or to come into contact with me. They generated an automatic email asking for my number and time to get back to me with no follow through on their side. Is this how you put diligent clients first ?
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
09 Mar 2024, 08:01Dear Kelebogile
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2024, 08:01
Official
Dear Kelebogile
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Mar 2024, 10:07Dear Kelebogile
We have attempted to contact you twice, once yesterday and once today, but your line is still unconnected.
Please send us a different phone number so we can get in contact with you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have attempted to contact you twice, once yesterday and once today, but your line is still unconnected.
Please send us a different phone number so we can get in contact with you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2024, 10:07
Official
Dear Kelebogile
We have attempted to contact you twice, once yesterday and once today, but your line is still unconnected.
Please send us a different phone number so we can get in contact with you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have attempted to contact you twice, once yesterday and once today, but your line is still unconnected.
Please send us a different phone number so we can get in contact with you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Mar 2024, 10:15The challenge is that , the call doesn't go through at all hence the request for a different number.
Standard Bank's reply09 Mar 2024, 10:15
Official
The challenge is that , the call doesn't go through at all hence the request for a different number.
Standard Bank's replyOfficial
09 Mar 2024, 10:32I'm calling from a 010 number, but we will try again just now.
Standard Bank's reply09 Mar 2024, 10:32
Official
I'm calling from a 010 number, but we will try again just now.
Standard Bank's replyOfficial
09 Mar 2024, 10:34Dear Kele
We have tried again however our call is not going through.
Please send us an alternative number that we may reach you on.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have tried again however our call is not going through.
Please send us an alternative number that we may reach you on.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2024, 10:34
Official
Dear Kele
We have tried again however our call is not going through.
Please send us an alternative number that we may reach you on.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have tried again however our call is not going through.
Please send us an alternative number that we may reach you on.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Mar 2024, 11:03010 824 number
Standard Bank's reply09 Mar 2024, 11:03
Official
010 824 number
Standard Bank's replyOfficial
09 Mar 2024, 13:46Dear Kele
Your phone just rings with no answer, despite our team's repeated attempts to reach you.
Please let us know when it would be most convenient to reach you.
Eagerly awaiting your reply.
Standard Bank Hello Peter Team
***
Your phone just rings with no answer, despite our team's repeated attempts to reach you.
Please let us know when it would be most convenient to reach you.
Eagerly awaiting your reply.
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2024, 13:46
Official
Dear Kele
Your phone just rings with no answer, despite our team's repeated attempts to reach you.
Please let us know when it would be most convenient to reach you.
Eagerly awaiting your reply.
Standard Bank Hello Peter Team
***
Your phone just rings with no answer, despite our team's repeated attempts to reach you.
Please let us know when it would be most convenient to reach you.
Eagerly awaiting your reply.
Standard Bank Hello Peter Team
***
KC
Kelebogile C's updateReviewer Update
12 Mar 2024, 00:09How can you not want to lower my interest rate when I make additional payments into my bond ? This is how you lose me as a client.
KC
Kelebogile C's update12 Mar 2024, 00:09
Reviewer Update
How can you not want to lower my interest rate when I make additional payments into my bond ? This is how you lose me as a client.
Standard Bank's replyOfficial
12 Mar 2024, 06:48Dear Kelebogile
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2024, 06:48
Official
Dear Kelebogile
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kind regards
Standard Bank Hello Peter Team
***
KC
Kelebogile C's updateReviewer Update
12 Mar 2024, 06:579 am is a good time for me
KC
Kelebogile C's update12 Mar 2024, 06:57
Reviewer Update
9 am is a good time for me