Home Loan Insurance shoddy work and service

Standard Bank Home Insurance is the pits. 22/215512 claim since 22 December 2022. Came out to assess the damages. Said that the pipe has burst in the wall, they will fix it. Poor workmanship. The pipe is leaking in 3 places after it was repaired. Called them a number of times after the repair, and sent them pictures, the Clerk said we don't fix tap leaks, I said, look at the 3 pictures, is the tap, or is it the pipes that are still leaking? She said it looks like the pipes, but we don't repair taps. Eish, the high standards that standard bank has, are frustrating. 25 Jan 2023, still waiting. A Hassen