ST
Sumaya T
1 reviews | Active since Feb 2017
03 Mar 2020, 12:09
Home loan insurance
Good Morning can you assist pls we have bond wth Standard bank home loans and insurance on it as well our wall collapsed on 7th February due to bad weather they came out did assessment and covered us but replacing the wall and did a good job but when it came to painting the wall they asked what colour we chose colour and its absolutely beautiful but sadly they didn't paint the remaining wall now we sitting wth 2 different colours outside wall the value obviously dropped because it's not looking nice so I have spoken to insurance broker but they seem to not being interested anyway I can get them to do remaining wall?
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Replies (1)Standard Bank's replyOfficial
03 Mar 2020, 15:05Hello Sumaya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Mar 2020, 15:05
Official
Hello Sumaya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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