home loan insurance claim payout

<br> Unprofessional service<br> <br> I laid a claim on the 11 November 2015@10:57 to fix my ceiling. When I phoned on the 01 December 2015 was informed that the bank will pay me to fix it myself upon inspection of building construction .<br> <br> 1. Why I was not informed on time? <br> 2. i have send my banking details on the 01 December 2015 and been making calls to standard back to pay money, they tell me that they havent updated my banking details on the system so that i can fix the ceiling because it can fall at any times and its raining water is pouring in my house daily. i ahve send this email to the bank , no response<br> <br> i want my money so that i can fix my house<br> <br> Itumeleng <br> <br> ***<br> <br> <br>