Home Loan Insurance Claim

<p>Claim #: 17/008764</p> <p><br />I made arrangements on Tuesday last week for my claim to be paid out directly to me so we could install an upgraded security system to our property. It is now Monday and the payment has not been made yet.</p> <p><br />On Wednesday, Gordon called me to say that the payment couldn't go through as the payment was in a company name and not my personal name. I then gave him the correct account number. Gordon assured me the money would be in by Thursday. </p> <p><br />On Friday morning, I called to ask where the payment was? As Gordon was not in yet, I spoke to another consultant. She told me that the payment was authorized and she was waiting for the accounts team to release the payment. I called back a second time to ask for urgent assistance as we needed to have a security sorted out before the weekend. I was then told that there was a problem and my payment was put on hold as my home loan was in arrears! No-one called me to discuss the issue. Gordon claims he spoke to me about it on Wednesday and no such thing was discussed. I then had to wait until Gordon arrived at work to discuss the issue with me as no one else could help me. Gordon is arrogant, doesn't let a person finish talking before interrupting them and insists that he spoke to me about my account being in arrears. Gordon then assured me that the payment would reflect by the end of the day. When I called at 16h30 on Friday afternoon, I was told that the payment would still reflect by COB. While I was waiting for Gordon, the consultant told me that Gordon was at the Managers desk and when Gordon came onto the line, he told me the manager had conveniently left already and there was absolutely NO-ONE more superior that I could talk to. </p> <p> </p> <p>It is now Monday morning and I am still waiting! When I called this morning, I received an sms to say that my payment has been processed and it may take 3 WORKING DAYS to process???? You must be kidding me! and of course the manager is in a meeting. </p> <p><br />Will you do something when someone is seriously hurt or even ****ed?</p> <p><br />The lack of communication between your team and the customer and between your own team is appalling! </p>