PT
Phathisani T

1 reviews | Active since Aug 2015

06 Apr 2019, 00:57

Home Loan insurance

I have 2 home loans with the bank. They asked me to go through health tests for assurance, which I had to pay for myself. In the event of my death, the properties would be covered by the policies.

I assumed that, because I signed the paperwork, I’d be covered. Only to find out from my banker that there is nothing lodged (a whole 5 years later).

I’m totally dissatisfied and believe you should all check the status of your cover. What a hopeless institution!!

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Replies (2)
Standard Bank
Standard Bank's reply06 Apr 2019, 03:57
Official
 Thank you for posting your comments.  Your matter was escalated accordingly.  We will revert to you as soon as possible.  Kind regards  Clint Chetty Complaint Resolution Centre
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PT
Phathisani T's update09 Apr 2019, 13:16
Reviewer Update
From 6 April 2019 I got a response via this platform. I have waited and still await a call. I have called the bank and have been transferred to 3 departments and (at my own cost) have had no satisfaction. Totally disappointed!!!