PT
Phathisani T
1 reviews | Active since Aug 2015
06 Apr 2019, 00:57
Home Loan insurance
I have 2 home loans with the bank. They asked me to go through health tests for assurance, which I had to pay for myself. In the event of my death, the properties would be covered by the policies.
I assumed that, because I signed the paperwork, I’d be covered. Only to find out from my banker that there is nothing lodged (a whole 5 years later).
I’m totally dissatisfied and believe you should all check the status of your cover. What a hopeless institution!!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
06 Apr 2019, 03:57 Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's reply06 Apr 2019, 03:57
Official
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
PT
Phathisani T's updateReviewer Update
09 Apr 2019, 13:16From 6 April 2019 I got a response via this platform. I have waited and still await a call. I have called the bank and have been transferred to 3 departments and (at my own cost) have had no satisfaction.
Totally disappointed!!!
PT
Phathisani T's update09 Apr 2019, 13:16
Reviewer Update
From 6 April 2019 I got a response via this platform. I have waited and still await a call. I have called the bank and have been transferred to 3 departments and (at my own cost) have had no satisfaction.
Totally disappointed!!!
