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1 reviews | Active since Jan 2013

18 Mar 2024, 13:53

Home loan harassment

Please can you ask the home loan department to STOP HARASSING US!!!!! Our home is under debt review, which has been APPROVED. We also received confirmation via email that you guys will stop phoning, but I just received a call again from ***. This lady also hung up on me as I confirmed the authentication request. Please just stop.

0
Replies (3)
Standard Bank
Standard Bank's reply18 Mar 2024, 14:12
Official
Good day

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 

Standard Bank
Standard Bank's reply25 Mar 2024, 14:37
Official
Good day

We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can contact you.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply25 Mar 2024, 16:06
Official
Good day 

We hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to us at your convenience.  In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***