Home Loan form

I visited a Standard Bank branch last week, & got some matter sorted, then, I ask the consultant for a home loan debit order form. He tells me he cannot print 1, so I told him to call home loans, & tell them to e-mail a form to him, whilst I was there. That did not happen. I call home loans, & they tell me to e-mail me my bank info. I told them that I am not going to simply e-mail that info to them, & instructed the lady to instruct her home loan buddies, the form, in order for me to sign it. Tomorrow, it will be 1 week, so once again, I encounter sloppy, *******, disrespectful service from this lazy bunch