kS
kieona S
1 reviews | Active since Mar 2015
29 Dec 2022, 16:30
Home loan fixes interest rate, terrible service
What is the purpose of fixing your home loan rate when they change it everytime there is an interest hike. I get a letter call your customer care then told ignore the letter but my installment amount changes as per the letter then you have to refund me. Again I received a letter in December call your customer care centre twice and guess what the new installment will go off and I must call after the debit for a refund again. What's the point of fixing your rate for a year if I must do all this admin? Who will reimburse me for my calls? My time spent holding on the line? Like really now must I do standard banks job too. Can someone senior call me to sort this out and explain how I will compensated for this constant irratation. Really tempted to move my home loan elsewhere.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
29 Dec 2022, 16:36Hi Kieona
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply29 Dec 2022, 16:36
Official
Hi Kieona
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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kS
kieona S's updateReviewer Update
29 Dec 2022, 16:51Hi there when can I expect some contact from your management team
kS
kieona S's update29 Dec 2022, 16:51
Reviewer Update
Hi there when can I expect some contact from your management team
Standard Bank's replyOfficial
29 Dec 2022, 17:06Hi Kieona
Thank you for getting back to us.
Please allow our team time we will get back to you.
Kindest regards,
Thank you for getting back to us.
Please allow our team time we will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Dec 2022, 17:06
Official
Hi Kieona
Thank you for getting back to us.
Please allow our team time we will get back to you.
Kindest regards,
Thank you for getting back to us.
Please allow our team time we will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
kS
kieona S's updateReviewer Update
29 Dec 2022, 20:23Hi there, please can someone call me. Urgently tomorrow as my home loan amount has been increased again in a matter of hours. If they can increase the amount can't they readjust it to deduct the correct amount. I am so frustrated with standard bank right now
kS
kieona S's update29 Dec 2022, 20:23
Reviewer Update
Hi there, please can someone call me. Urgently tomorrow as my home loan amount has been increased again in a matter of hours. If they can increase the amount can't they readjust it to deduct the correct amount. I am so frustrated with standard bank right now
Standard Bank's replyOfficial
30 Dec 2022, 07:35Dear Kieona
We have requested the Home Loans team to investigate this matter and provide clarity.
Please note that the call will be coming directly from our Home Loans team, we have requested that this matter be prioritized.
We have requested the Home Loans team to investigate this matter and provide clarity.
Please note that the call will be coming directly from our Home Loans team, we have requested that this matter be prioritized.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Dec 2022, 07:35
Official
Dear Kieona
We have requested the Home Loans team to investigate this matter and provide clarity.
Please note that the call will be coming directly from our Home Loans team, we have requested that this matter be prioritized.
We have requested the Home Loans team to investigate this matter and provide clarity.
Please note that the call will be coming directly from our Home Loans team, we have requested that this matter be prioritized.
Kindest regards,
Standard Bank Hello Peter Team
kS
kieona S's updateReviewer Update
30 Dec 2022, 09:28Kieona SewackThank you, I really don't want to waste more money and time calling home loans to sort this outLike · Reply · Mark as spam · 31m
kS
kieona S's update30 Dec 2022, 09:28
Reviewer Update
Kieona SewackThank you, I really don't want to waste more money and time calling home loans to sort this outLike · Reply · Mark as spam · 31m
Standard Bank's replyOfficial
30 Dec 2022, 09:36Hello Kieona
We understand your frustration. We will ensure that feedback is granted.
We understand your frustration. We will ensure that feedback is granted.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Dec 2022, 09:36
Official
Hello Kieona
We understand your frustration. We will ensure that feedback is granted.
We understand your frustration. We will ensure that feedback is granted.
Kindest regards,
Standard Bank Hello Peter Team
kS
kieona S's updateReviewer Update
30 Dec 2022, 09:50I just called your contact centre again as I got this sms. I'm now so annoyed as your hel centre is useless. I will have to move my home loan.Standard Bank: Your minimum repayment on your home loan account *****0139 has increased. Your new minimum repayment is R8273,45. Queries? Call ***.
kS
kieona S's update30 Dec 2022, 09:50
Reviewer Update
I just called your contact centre again as I got this sms. I'm now so annoyed as your hel centre is useless. I will have to move my home loan.Standard Bank: Your minimum repayment on your home loan account *****0139 has increased. Your new minimum repayment is R8273,45. Queries? Call ***.
Standard Bank's replyOfficial
30 Dec 2022, 09:58Dear Kieona
Please note you will be contacted and advised accordingly.
This will also provide you with an opportunity to get clarity on the increase in instalment and any other concerns.
Please note you will be contacted and advised accordingly.
This will also provide you with an opportunity to get clarity on the increase in instalment and any other concerns.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Dec 2022, 09:58
Official
Dear Kieona
Please note you will be contacted and advised accordingly.
This will also provide you with an opportunity to get clarity on the increase in instalment and any other concerns.
Please note you will be contacted and advised accordingly.
This will also provide you with an opportunity to get clarity on the increase in instalment and any other concerns.
Kindest regards,
Standard Bank Hello Peter Team