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mG
melissa G

1 reviews | Active since Jul 2009

24 Aug 2022, 11:01

Home Loan Fixed rate Disgusting service

Trying to fix Home loan * calls two managers and still cannot get this done ref ***

0
Replies (12)
Standard Bank
Standard Bank's reply24 Aug 2022, 11:10
Official
Hi Melissa

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
mG
melissa G's update24 Aug 2022, 15:57
Reviewer Update
Still no call from Standard Bank.. still no email from Standard Bank..
but I want to add I actually started this process on 27 Feb 2022?????? Then again last week... my next step is moving home loans to another bank.. thats 2 home loans.. and my daily account which I've had for over 34 years... shocking service
mG
melissa G's update24 Aug 2022, 16:00
Reviewer Update
Tried to email your home loan email address..off website...I get a postmaster return of no delivery.. ??????????
Standard Bank
Standard Bank's reply24 Aug 2022, 21:21
Official
Hi Melissa

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
 *** 



mG
melissa G's update24 Aug 2022, 21:43
Reviewer Update
Please just call me ..better still just send me the email with fixed interest rate.. note interest rate has gone up many times since February.. .. I'm so annoyed that no email was sent to me back in Feb after that call .. 27 / 02
Remember all calls are recorded????
......
Standard Bank
Standard Bank's reply25 Aug 2022, 08:06
Official
Hi Melissa

 Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
 *** 

mG
melissa G's update25 Aug 2022, 13:53
Reviewer Update
STANDARD BAND STOP USING AUTOMATED RESPONSES AND NOT SORTING ISSUE OUT.... STILL NO CONTACT FROM YOU.... NO EMAIL NO CALL????
SO I repeat my message....
Still no call from Standard Bank.. still no email from Standard Bank..
but I want to add I actually started this process on 27 Feb 2022?????? Then again last week... my next step is moving home loans to another bank.. thats 2 home loans.. and my daily account which I've had for over 34 years... shocking service
mG
melissa G's update25 Aug 2022, 13:55
Reviewer Update
STANDARD BANK HOME LOANS ARE USELESS...
I WANT TO GET A QUOTE TO FIX 2 HOME LOANS??? HOW HARD CAN THIS BE?????
I STARTED PROCESS IN FEB 27 TO BE EXACT????????????????
STILL NO RATE???
CALL ME
Standard Bank
Standard Bank's reply25 Aug 2022, 14:35
Official
Good Day Melissa 

We truly apologize that it has taken this long to get assistance with your request for fixed rates on your loans. 

We have shared your frustration with our Home Loans team and requested that you are contacted 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***  
mG
melissa G's update25 Aug 2022, 15:48
Reviewer Update
It's now 4.50.. on Thursday 25th August.... and after receiving a reply "Please be on the look out for a call from our team" at 2:35 , one would have expected a call by now???
Not from Standard Bank.. They just don't Care......
It's beyond pathetic...
Please give me contact details for ceo.. TRUST ME I will find them but I doubt he cares either

mG
melissa G's update25 Aug 2022, 20:54
Reviewer Update
Still no response. .. @fnbhomeloans contact me please Standard Bank is useless
Standard Bank
Standard Bank's reply26 Aug 2022, 08:20
Official
Good Morning Melissa

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
 
Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***