Home loan double debit

I have just experienced 1 hell of a service from standard Bank and I don't know what kind of bank can do this... My bond was double debited on two different dates and reasons to that are unknown... I visited a branch.. The Vanderbijlpark 1 in particular. Very useless personals there.... Worse am told I must wait till the 4th July in order to make such a request for a reversal.. I mean I have basically everything with standard Bank. My car. Home loan and I also bank with them. I guess now I must go make a loan because I have a funeral to contribute towards tomorrow and now am told about the 4th..... It's really a bizarre and indeed alot people complain about standbank lately.. It's fast becoming 1 hell of a horrible bank to deal with... I guess I should move to fnb we're I won't be told such where as it's not my fault am being double debited for now reason... I am ****es to the core for such inconvenience.