Home Loan Division is useless

Item: Standard Bank
Rating: 1
Author: Brett R

Yet another pathetic experience with Standard Bank. After a number of emails to the Home Loan Division, I am still no better off. I need to confirm how much I need to pay on a monthly basis - the minimum amount required and believe it or not - I need to tell them to please start deducting my premiums again. (you would think they would jump at that part) Incredibly frustrating when emails and Call Centre lines are just not answered. Standard Bank disappoints from every possible angle.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Aug 2020, 11:20

Hello Bret

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Aug 2020, 11:20

Official

Hello Bret

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

25 Aug 2020, 10:00

Dear Brett Rich

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply25 Aug 2020, 10:00

Official