SN
Siphokazi N

1 reviews | Active since Mar 2020

05 Mar 2020, 11:07

Home Loan Dispute

I am so disgusted by the inconvenience that I have endured over the past three months by standard ban**** I paid R277 000 into someone else's bond account number. Mind you this was the account number given to me by a Standard Bank consultant. I only became aware of this when the bank debited my account and when I phoned I was told I was in arrears. It was a struggle to find where my money went to. When it was finally traced I went to Northgate branch to get assistance because the call Centre is pathetic. A lady by the name of Imaan was extremely helpful and she assisted me to call the team leader from Home Loans. Belinda (team leader) was very useless her lack of urgency in this matter that has been giving me sleepless nights was appalling! She did not even seem to know how to handle this query. I want my momey put back into my account and all the interest that I have been charged reversed immediately! This was not my fault at all as the information was provided by the bank. This is not the first time that a consultant was on another client's profile while assisting me. I first called on Jan 15th 2020 at 10:37, that is when the wrong account number was given to me. On Jan 20 I called again to confirm again and thereafter made the payment. I was given the following reference number *** but received no feedback. The calls are recorded so all of this can be verified! I want this resolved by the end of the wee****

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