cP
cassidy P

1 reviews | Active since Jun 2010

24 May 2016, 07:06

Home Loan Disgust

<p>Good Day</p> <p>As a standard bank client I feel very disappointed that after I was pre approved on line more then 6 times and affordability check was done in the Clearwater branch by a consultant which clearly stated i qualified fpr 1.7 million rand home loan , my home loan has been declined.</p> <p>I have a current account with an overdraft facility as well as a standard bank credit card. My account has never been in arrears. Yet not once has my account been checked. My tans union account was last updated in 2015 but yet Standard still Base my application on it.</p> <p>We have a household income of over R50 000 a month with no car installment, on my bank statement you can clearly see a rental amount of R9500 paid promptly every month for the past 5 years , yet my bond application of R1*** gets declined.</p> <p>I am disappointed at the fact that standard bank would not look at my account or assist in any way what so ever.</p> <p>I feel that as a client Standard bank can not offer me a personal service and would rather switch to FNB were I am not just a client.</p>

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Replies (1)
Standard Bank
Standard Bank's reply24 May 2016, 08:21
Official

Dear Cassidy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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