Home Loan Details

After trying to use the Standard Bank Home Loans helpline (which would not accept the details I punched in via keypad) I opted to just email them to ask who at the Sandton City branch I could speak to. I have still not received a response. We have, however, been going back and forth for three days on which documentation to I could email in pdf. Even AFTER I sent them a scanned copy of my bank statement stamped by my new bank they still ask me for the document AND they ignore the scanned salary advice that I sent them (showing that my employer is depositing my salary at my new bank) insisting that I need a signed letter from myself and Standard Bank indicating that my debit orders can now come off from my bank account with the other bank. So its seems that I need permission from Standard Bank in order to pay them their money. Actually, they could have just told me to go into the Branch, since I \need"a jointly signed letter. Things like this have driven me to another service provider. """