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varoontoolsi V

1 reviews | Active since Mar 2014

15 Mar 2017, 22:59

Home Loan Department ****** Us For 3 Years

<p>Hi there today I called Standard Bank home loans to ask them why we never get a statement for the past year. They said they will email it to me, which never happend. Then a consultant asked me few questions & told him my dad is 3 years late, he was shocked they did not have a clue yet 3 years ago after he died we went & submitted all documents but apparently it was'nt on their system. He told me our bond supposed to be paid off because my dad was insured on the bond. He said he will sort it out he made me wait half & hour & never got back. then I called again & was transfered to 3 different consultants which had no clue what is going on & they were keep cutting the call. So my conclusion is that they were wrong & made a very huge mistake & they got caught that's why they were cutting the call & didn't know what's happening. Because 3 years ago they did not put it on the system that my dad is late because they know the bond will be paid off & they wanted us to keep paying & robbing us. Sis I can't believe they ****** us for 3 years. They need to realise my mum is a widow, she had to borrow the money to pay the bond for the past 3 years. And there is no one else in the family that's employed. They ****** us for about R40,000. We got no transport to go to the bank. And they not going to pay our phone bills if we keep calling. We really need help or we going to lose our property. I also heard from a lot of people that Standard Bank ****** a lot of people & are the biggest rogues. Everyone who is reading this please don't ever take a home loan or bond from Standard Bank. Please go to Fnb, Absa or any other bank besides Standard Bank I mean Standard Rogues.</p>

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Replies (1)
Standard Bank
Standard Bank's reply16 Mar 2017, 12:27
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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