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Brett A
1 reviews | Active since Mar 2021
30 Jun 2021, 10:06
Home loan department ignoring important instructions!
I sent through an instruction on the 8th of June to change my home loan debit order bank details yet today (30 June) it still came off the old account. I had sent follow up emails to ask if this was processed but have not received a reply to any of them!
Once again, shockingly bad service from Standard Bank!
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Replies (2)
Standard Bank's replyOfficial
01 Jul 2021, 04:23Hello Brett,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply01 Jul 2021, 04:23
Official
Hello Brett,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Brett A's updateReviewer Update
01 Jul 2021, 08:52No you are not committed to providing the best possible service otherwise you guys wouldn't have ignored my follow up emails after my initial instruction. I don't know why it has to take a complaint for you to action a request.
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Brett A's update01 Jul 2021, 08:52
Reviewer Update
No you are not committed to providing the best possible service otherwise you guys wouldn't have ignored my follow up emails after my initial instruction. I don't know why it has to take a complaint for you to action a request.