CW
Carla W
1 reviews | Active since Oct 2019
16 Oct 2019, 18:39
Home Loan department does not practice customer service
I logged a call on yesterday morning regards an issue I'm experiencing with the sale of my property. The consultant assured me I would receive feedback before the end of the day or on Wednesday morning. When I still hadn't received any feedback by 3 today, I phoned again. The issue is still not resolved and I asked the consultant/team leader/manager to call me before the end of the day to let me know what's happening, to which he agreed. Surprise, surprise, no feedback from Std Bank. So you're happy to take my money for the last 10 years, but clearly customer service isn't high on your list of priorities.
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Standard Bank's replyOfficial
17 Oct 2019, 06:46Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply17 Oct 2019, 06:46
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
*** *** (fax)
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