cC
cvanschalkwyk C

1 reviews | Active since Apr 2016

17 Sept 2016, 12:10

Home Loan Declined because of track record

<p>My Home Loan Declined because of bad track record,that you never sorted out as per previous compliants seen on Hello peter and the national Credit regulator.Samantha from you complaints resolotion center asured me that it has been fixed.If you guys do your self a favour and check ITC you will find that i am all clear.If you check Experian you will find that I am on score 599 which is 1 point from very good but because standard bank does not amend there payment profile as promised u get declined by standard bank.Absolutely the top level of incompitance.May I just add that in previous comunications from Standard Bank on the 31 of August You Pre Qualified me for a Homeloan because you checked on Transunion not Experian that you did not checked on</p>

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Replies (4)
cC
cvanschalkwyk C's update19 Sept 2016, 12:03
Reviewer Update

Good day Mr Van Schalkwyk

The matter has been reviewed, the update to clear the payment profile has been sent to the bureaus today.

Please check the bureaus after 5 days to verify the changes.

Samantha Rosenberg
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** | ) Tel no:+27 ********** |

?: ********** />
This was on the 1st of Setember

Standard Bank
Standard Bank's reply19 Sept 2016, 13:19
Official

Good day Dirk Van Schalkwyk

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply19 Sept 2016, 13:19
Official

Good day Dirk Van Schalkwyk

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

cC
cvanschalkwyk C's update21 Sept 2016, 10:55
Reviewer Update

Good day Standard bank

Thank you Samatha for handeling the query with such dignity and patience as I was a very difficult and sometimes unreasonble . Thank you for your help what ever the outcome.