HOME LOAN DECLINED

Re Home Loan Application. My husband and I app**** for a Home Loan (we both have been loyal customers of standard bank for many many years we even have our current bond with you.You declined our home loan application last week due to affordability. When I requested the reason why you revered us to the bond originator and still didn't get a reasonable answer as to why it was declined. We couldn't understand why our own bank declined us but ABSA is willing to give us a bond for what we qualify for but our own bank is just a straight decline. We went to one of your branches to get a answer after speaking to a consultant the wrong information was captured he then said he will "resubmitted application" and he will get back to us the same day we didn't get a reference number nothing. At this point we extremely very desperate and hope we will get a positive answer this time. I know these thing take time but communication is very important. We spoke to the consultant Wednesday (03/07/2019) morning after lunch we still didn't receive any correspondence from the consultant. My husband then decided to contact the consultant but couldn't get hold of him so he emailed him instead. On Thursday (04/07/2019) morning my husband tried to get hold of the consultant again via telephone and was told he will call him back after not receiving a call back my husband emailed him and again no reply. On Friday (05/07/2019) my husband called again and spoke to a different person who informed him our application was declined due to affordability without any explanation or reasons for affordability till today we haven't receive any formal notification as to why the application was declined. It would be greatly appreciated if you could get someone to tell me why the application was declined and not (due to affordability) tell me my credit is bad or i have a lot of expenses or something and I would like to know what is the amount we do qualify for.