cP
candice P
1 reviews | Active since Dec 2011
30 Jun 2020, 10:35
Home loan debt relief ineffective
App**** for home loan debt relief and was approved 5th May for the months April to June for 3 months. Have had a payment come off all 3 months so far with no relief, no answer to any of our numerous emails and phone calls. Today was a perfect example of staying on hold for 45min to take to 3 agents who just transfer us with no help. Trying to also get a settlement value to sell with no help. Standard bank is the absolute worst bank ever!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jul 2020, 01:42 Hello Candice
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply01 Jul 2020, 01:42
Official
Hello Candice
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
**********
***********
cP
candice P's updateReviewer Update
06 Jul 2020, 10:38We have still not had any feedback from standard bank with regards to our home loan relief for Covid nor our settlement letters as we are trying to extend our 90 day notice. This has become ridiculous now as none of your email addresses are working all of a sudden.
If I do not have any worthy feedback by cob today I'm going to the ombudsman
If I do not have any worthy feedback by cob today I'm going to the ombudsman
cP
candice P's update06 Jul 2020, 10:38
Reviewer Update
We have still not had any feedback from standard bank with regards to our home loan relief for Covid nor our settlement letters as we are trying to extend our 90 day notice. This has become ridiculous now as none of your email addresses are working all of a sudden.
If I do not have any worthy feedback by cob today I'm going to the ombudsman
If I do not have any worthy feedback by cob today I'm going to the ombudsman