CJ
Cornelia J

1 reviews | Active since Feb 2012

17 Dec 2024, 17:31

Home loan debit order wrong

I have a homeloan. I received a subsidy when i was still working. Im on pension for nearly 5 years. I DO NOT get a subsidy anymore. I pay the full amount out of my pocket. Some months I pay much more than my installment but then Standard bank still deduct on a debit order also an amount. I do not know for how long I tried to explain this to consultants. If I pay the correct amount or more WHY DO THEY STILL NEED TO DO A DEBIT ORDER. Can someone please assist with this. Some months my installment was for eg. R2900 THEN I PAY R3500 THEN THEY STILL DEDUCT DT ORDER R1000. Then the amount paid was R4500 instead of R2900( just an example) I normally transfer the amount out of my current account Thanks

0
Replies (7)
Standard Bank
Standard Bank's reply17 Dec 2024, 17:35
Official
Dear Cornelia, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
CJ
Cornelia J's update23 Dec 2024, 07:55
Reviewer Update
Im still waiting for feedback. Pathetic
Standard Bank
Standard Bank's reply23 Dec 2024, 09:46
Official
Good day Cornelia,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
CJ
Cornelia J's update09 Jan 2025, 06:38
Reviewer Update
Its 9 December 2025 and still NO SERVICE. Its pathetic.
Standard Bank
Standard Bank's reply09 Jan 2025, 07:12
Official
Hi Cornelia

Your matter is still under review.
 
 We will reach you as soon as we have feedback.
 
 Kind regards
 Standard Bank Hello Peter Team
 ***


CJ
Cornelia J's update09 Jan 2025, 07:21
Reviewer Update
What us there to review if NOBODY contact me to sort out the problem. Its a plain and simple problem that need to be sorted out
Standard Bank
Standard Bank's reply09 Jan 2025, 07:26
Official
Hi Cornelia

Please note that our team will get back to you.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***