1 reviews | Active since Jul 2018
Home Loan Complain
Hello Peter
I have a home loan with Standard Bank. My Insurance & Assurance Premiums are added to my home loan balance every month.
I have never seen a bond that increases every month even if when I pay every month the full amount set by the bank. I have bring this to Standard Bank attention on the 16/07/2018 no one has ever bothered to call or explain what causes this problem .
I have spoken to more than 12consultants since the 16/ 07/ 2018 but I have never received any call from the bank to try help me with my problem.
Today @ 12:49 I spoke to Rodney who claims I dont have a Life Assurance but it shows debits even if when I have not provided from my Home Loan Repayment. This is a different story from what I have been told last week and from the Policy Document that I was sent last week. I would like to know why is my Life Assurance premium a priority more than my home loan repayment.
Life policies are not cancelled when its not provided for 4 more than 60 days ?
Please assist.
Kind Regards Pinkie **********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Pinkie Tendani
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Pinkie Tendani
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Good Day Clint , Zuziwe Barbara Fondling.
This is what I want to say to the team Complaints Resolution Team
It is very important that you don't lie, mislead de***** customers.
I say this because this is what you did when I complained about the increasing balance on this home loan.
***** it's what you did in this home loan accoun. Six months after my bond was paid off you and your bunch of ********** took a life assurance policy on my name without my permission. You then added those premiums to the balance for fourteen years. You then benefited four fourteen years while you kept me indebted for that fouteen years.
When I ask you to resolve this, all of you Clint , Zuziwe Barbara Fondling protect this ***** . I am very disappointed in all the staff of Standard Bank, Complaint Resolution Centre and CEOs office of Standard Bank because no one of you did anything to resolve my complaint .
At the same time I see that you only care about salaries even if customers are de*****ed.
Standard Bank has failed to comply to it's contract. Let me tell you again the contract I signed when took this home loan clearly states that when this home loan is paid of this life assurance policy will be cancelled not the lie you say on the above responce Clint.
So clearly by protecting this ***** it simply means Standard Bank its a bunch of heartless ********** without any fair business practice or morals.
Standard Bank trained its stuff to mislead , lie to customers and protect ***** that you do in the false pretence of business.
I'm glad you have a copy of a contract you don't want comply to. No where on the contract does it say you can reinstate a assurance policy without my permission. What you did it's *****.
Keep on de*****ing you customers just like you did to me. Im sure you they will also wake up after fourteen years just like I did.
Pinkie
Good Day Clint , Zuziwe Barbara Fondling.
This is what I want to say to the team Complaints Resolution Team
It is very important that you don't lie, mislead de***** customers.
I say this because this is what you did when I complained about the increasing balance on this home loan.
***** it's what you did in this home loan accoun. Six months after my bond was paid off you and your bunch of ********** took a life assurance policy on my name without my permission. You then added those premiums to the balance for fourteen years. You then benefited four fourteen years while you kept me indebted for that fouteen years.
When I ask you to resolve this, all of you Clint , Zuziwe Barbara Fondling protect this ***** . I am very disappointed in all the staff of Standard Bank, Complaint Resolution Centre and CEOs office of Standard Bank because no one of you did anything to resolve my complaint .
At the same time I see that you only care about salaries even if customers are de*****ed.
Standard Bank has failed to comply to it's contract. Let me tell you again the contract I signed when took this home loan clearly states that when this home loan is paid of this life assurance policy will be cancelled not the lie you say on the above responce Clint.
So clearly by protecting this ***** it simply means Standard Bank its a bunch of heartless ********** without any fair business practice or morals.
Standard Bank trained its stuff to mislead , lie to customers and protect ***** that you do in the false pretence of business.
I'm glad you have a copy of a contract you don't want comply to. No where on the contract does it say you can reinstate a assurance policy without my permission. What you did it's *****.
Keep on de*****ing you customers just like you did to me. Im sure you they will also wake up after fourteen years just like I did.
Pinkie
Good Day Clint , Zuziwe Barbara Fondling.
This is what I want to say to the team Complaints Resolution Team
It is very important that you don't lie, mislead de***** customers.
I say this because this is what you did when I complained about the increasing balance on this home loan.
***** it's what you did in this home loan accoun. Six months after my bond was paid off you and your bunch of ********** took a life assurance policy on my name without my permission. You then added those premiums to the balance for fourteen years. You then benefited four fourteen years while you kept me indebted for that fouteen years.
When I ask you to resolve this, all of you Clint , Zuziwe Barbara Fondling protect this ***** . I am very disappointed in all the staff of Standard Bank, Complaint Resolution Centre and CEOs office of Standard Bank because no one of you did anything to resolve my complaint .
At the same time I see that you only care about salaries even if customers are de*****ed.
Standard Bank has failed to comply to it's contract. Let me tell you again the contract I signed when took this home loan clearly states that when this home loan is paid of this life assurance policy will be cancelled not the lie you say on the above responce Clint.
So clearly by protecting this ***** it simply means Standard Bank its a bunch of heartless ********** without any fair business practice or morals.
Standard Bank trained its stuff to mislead , lie to customers and protect ***** that you do in the false pretence of business.
I'm glad you have a copy of a contract you don't want comply to. No where on the contract does it say you can reinstate a assurance policy without my permission. What you did it's *****.
Keep on de*****ing you customers just like you did to me. Im sure you they will also wake up after fourteen years just like I did.
Pinkie
Good Day Clint , Zuziwe Barbara Fondling.
This is what I want to say to the team Complaints Resolution Team
It is very important that you don't lie, mislead de***** customers.
I say this because this is what you did when I complained about the increasing balance on this home loan.
***** it's what you did in this home loan accoun. Six months after my bond was paid off you and your bunch of ********** took a life assurance policy on my name without my permission. You then added those premiums to the balance for fourteen years. You then benefited four fourteen years while you kept me indebted for that fouteen years.
When I ask you to resolve this, all of you Clint , Zuziwe Barbara Fondling protect this ***** . I am very disappointed in all the staff of Standard Bank, Complaint Resolution Centre and CEOs office of Standard Bank because no one of you did anything to resolve my complaint .
At the same time I see that you only care about salaries even if customers are de*****ed.
Standard Bank has failed to comply to it's contract. Let me tell you again the contract I signed when took this home loan clearly states that when this home loan is paid of this life assurance policy will be cancelled not the lie you say on the above responce Clint.
So clearly by protecting this ***** it simply means Standard Bank its a bunch of heartless ********** without any fair business practice or morals.
Standard Bank trained its stuff to mislead , lie to customers and protect ***** that you do in the false pretence of business.
I'm glad you have a copy of a contract you don't want comply to. No where on the contract does it say you can reinstate a assurance policy without my permission. What you did it's *****.
Keep on de*****ing you customers just like you did to me. Im sure you they will also wake up after fourteen years just like I did.
Pinkie