Home Loan Call Centre - Poor service

<p>I have an existing home loan with SB. Called their helpline on 7 July at 1:30pm and spoke to Thodili. Spent at least 30min going thru her security questions and wasnt sure she was either asking the questions correctly or entering my answers correctly on her system as we couldnt get thru the security phase. Then asked to speak to the floor manager who she said was very busy but will call me back. I gave Thodili my cell number. It is now 5 days later and I am still wating for the call back from SB. So glad I moved my business and personal accounts to another bank and if it was easy to move the home loan too I would as SB as so poor iro service!</p>