Home Loan Call Centre

<p>My home loan has an access bond linked to it. A further advance on my loan granted and paid out. I don’t not need all the funds so I transferred the funds into the access facility to use at a later date - that’s the flexibility of having the access facility.</p> <p> </p> <p>I called on 18 January querying why the funds are not available in access facility. I was told that it would be rectified. This was not done. </p> <p>I called on 19 January, per recommendation of the consultant, querying the status - it had not been rectified. I requested again that the access facility be sorted out. I was told that it would be rectified. This was not done.</p> <p>Today, 20 January again I followed up to see if the account had been corrected but alas the incorrect request was sent through to the access bond department. The consultant now say that they have actioned the correct instruction and that it is with the access department. I was also informed that my query will be resolved in 8 days!</p> <p> </p> <p>If an issue with the quality of the consultants and with the process in how matters are handled. When you deal with a company especially a bank you expect a s****ed people to assist and resolve issues. This has not been my experience even when I app**** for the loan to now after the loan has been granted.</p> <p> </p> <p>I am very dissatisfied with the standard of the service from Standard Bank Home loans</p> <p> </p>