SA
Sonja A
1 reviews | Active since Apr 2011
30 Nov 2022, 11:40
Home Loan
I've been trying to speak to someone regarding my home loan account for a while now. They couldn't trace my account. Also, when I try to call, then I don't get transferred to the correct department. I scheduled a call on their website for someone to call me today, but no one called. Can I please get someone to call me. Thank you
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
30 Nov 2022, 11:53Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Nov 2022, 11:53
Official
Good day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
02 Dec 2022, 14:47Dear Sonja
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2022, 14:47
Official
Dear Sonja
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Sonja A's updateReviewer Update
13 Dec 2022, 15:21I haven't heard from anyone yet. The person who contacted me at Standard Bank promised that a Manager will contact me the same day. This was almost 2 weeks ago.
SA
Sonja A's update13 Dec 2022, 15:21
Reviewer Update
I haven't heard from anyone yet. The person who contacted me at Standard Bank promised that a Manager will contact me the same day. This was almost 2 weeks ago.
Standard Bank's replyOfficial
13 Dec 2022, 15:28Good day Sonja
We sincerely apologize for the delay.
We will follow up with the team and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with the team and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Dec 2022, 15:28
Official
Good day Sonja
We sincerely apologize for the delay.
We will follow up with the team and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with the team and we will get back to you.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
SA
Sonja A's updateReviewer Update
13 Dec 2022, 17:35Thank you!
Someone did try to call me, but unfortunately I wasn't available at that time today.
Someone did try to call me, but unfortunately I wasn't available at that time today.
SA
Sonja A's update13 Dec 2022, 17:35
Reviewer Update
Thank you!
Someone did try to call me, but unfortunately I wasn't available at that time today.
Someone did try to call me, but unfortunately I wasn't available at that time today.
Standard Bank's replyOfficial
14 Dec 2022, 08:33Hi Sonja
Thank you for getting back to us. We will get one of our consultants to contact you again.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We will get one of our consultants to contact you again.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Dec 2022, 08:33
Official
Hi Sonja
Thank you for getting back to us. We will get one of our consultants to contact you again.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us. We will get one of our consultants to contact you again.
Kindest regards, Standard Bank Hello Peter Team ***
SA
Sonja A's updateReviewer Update
02 Jan 2023, 14:11Good day,
Someone called me 3 weeks ago to inform me that she's going on leave, but someone else will call me. I'm still awaiting the call.
I won't be available tomorrow and on Wed, but available anytime going forward.
Regards,
Sonja
Someone called me 3 weeks ago to inform me that she's going on leave, but someone else will call me. I'm still awaiting the call.
I won't be available tomorrow and on Wed, but available anytime going forward.
Regards,
Sonja
SA
Sonja A's update02 Jan 2023, 14:11
Reviewer Update
Good day,
Someone called me 3 weeks ago to inform me that she's going on leave, but someone else will call me. I'm still awaiting the call.
I won't be available tomorrow and on Wed, but available anytime going forward.
Regards,
Sonja
Someone called me 3 weeks ago to inform me that she's going on leave, but someone else will call me. I'm still awaiting the call.
I won't be available tomorrow and on Wed, but available anytime going forward.
Regards,
Sonja
Standard Bank's replyOfficial
02 Jan 2023, 14:23Dear, Sonja
Thank you for advising us of the below. We have advised the agent looking into the matter. Kindest regards, Standard Bank Hello Peter Team ***
Thank you for advising us of the below. We have advised the agent looking into the matter. Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Jan 2023, 14:23
Official
Dear, Sonja
Thank you for advising us of the below. We have advised the agent looking into the matter. Kindest regards, Standard Bank Hello Peter Team ***
Thank you for advising us of the below. We have advised the agent looking into the matter. Kindest regards, Standard Bank Hello Peter Team ***