home loan arrears dispute

i use to work for standard bank, we were retrenched and i went to one of the standard bank branches to request that my credit life policy kicks in, ref no for that query was ********** 79, i would like to get the 6 months that was explained to me when i took up home loan with standard bank. all of a sadden after 6 months when i have to resume paying i am being told that my installment has gone up and my account is on arrears.

if i knew this was going to be the case i would i have even app**** for credit life to pay my installment for 6 months .

now i am getting letters and phone calls from lawyers, telling me i am owing R30 000.00, my arrears have accumulated interest over the years and they now amount to R30 000.00. when i call their contact center or go to the branch i am told there is nothing they can do i have to pay the whole amount

i worked for this company for more than 1 years, i never knew this is how the treat their customer

i am paying my full installment every month without fail.

i worked for this company for more than 10 years before being retrenched and i never knew this is how they treat their customer branch staff forever don't know what to do, you will never help in standard bank branch

i am not prepared to pay for the charges that i don't even know how they accumulated

Regards Bongani Jele