ZM
ZAMANGEMA M

1 reviews | Active since Jun 2013

04 May 2016, 08:06

HOME LOAN APPLICATION NIGHTMARE!

I cancelled my application before documents were even drafted in April and in May, Standard Bank has STILL not closed this account. when I made a new application, they tell me they cant approve because of the previous account. no updates are given, I had to call EVERYDAY to get feedback and even then I got different stories from the consultants. I had to do their job for them. I am taking my account and parting ways with this disastrous bank. AWFUL service to say the least!

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Replies (2)
Standard Bank
Standard Bank's reply05 May 2016, 06:24
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply13 May 2016, 06:02
Official

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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