DK
Dewald K

1 reviews | Active since Jan 2018

15 Feb 2018, 10:45

Home Loan Application - Assessment Review

My small Home Loan was approved. An Assessor assessed the property. I was verbally informed that the Home Loan was declined due to "poor Security". The Home Loan is for vacant land. There is permanent residencies all around. I cannot receive any professional response from Standard Bank as to what their criteria is exactly and what they constitute as "Poor Security". I have left many messages and requested a letter for clarity.

I am hoping now that someone Senior will contact me.

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Replies (3)
Standard Bank
Standard Bank's reply15 Feb 2018, 10:54
Official

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Feb 2018, 09:47
Official

Dear Dewald Keys

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply23 Feb 2018, 09:42
Official

Dear Dewald Keys

Thank you once again for your posting.

I refer to my email correspondence and our telephonic conversations and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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