1 reviews | Active since Oct 2016

06 Oct 2016, 12:09

Home-Loan Application - Approval

<p>From: Mr Marlon Alben</p> <p>Good Day, Lauren and Shabeer</p> <p>I'd like to extend my greatest appreciation for assisting me and my wife throughout the bond application approval process.</p> <p>At 1st we encounter endless issues and discouragement, but it turn for the best. We in the process of signing with the attorneys.</p> <p>Again thanks for displaying all Standard Bank's values and customer centricity during this process.</p> <p>I'm proud to be a standard bank customer, after my experience, you really pushed all boundaries.</p> <p>Regards</p> <p>Marlon Alben</p> <p> </p> <p>From: Mrs Chanelle Alben</p> <p>Good day Lauren and Shabeer,</p> <p>I stand in agreement with my husband, Marlon.</p> <p>A huge Thank You to the both of you. I know that at times we as the customer were not patient and easy to work with, but thank you that the both of you stayed patient with us and assisted us in the best way ever.</p> <p>I recall the process to be a difficult one and I remember each time I asked Marlon. " any feedback from Lauren" he would say, " Yes, she has been calling back and forth and have been in contact with all her contacts to try and best assist us"</p> <p>I trust that God has put the right people there just at the right time and look how far we have come, we are signing for transfer already. :-).</p> <p><br />Thank you both for upholding STD banks values and for sticking to the "Moving Forward with STD Bank statement" and truly, because of your assistance, we are moving forward :-). If only everyone can be as prompt as the both of you were, what an amazing each experience will be.</p> <p><br />I am proud to be with Standard bank and I am looking forward to many more beautiful years with the bank and of cause this bank is my recommendation to anyone.</p> <p>Have a blessed day</p> <p><br />Chanelle Albe</p>

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Replies (1)
Standard Bank
Standard Bank's reply07 Oct 2016, 09:07
Official

Good day Marlon Alben

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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