Home Loan Application *** ( Final outcome PLS!)

<p>Please be advised that I now have no idea of who to go or turn to regarding the below matter. No one gets back to me, no one gives me straight answers and no one is telling me what’s going on? I also received no feedback from both Hello Peter complaints I logged?</p> <p> </p> <p>Time line:</p> <p>06/07/2017: I app**** online for a pledge and it gets pre – approved ********** </p> <p>10/07/2017: Pledge gets approved and I call in and confirm that I’m good to go and all I need to do is too fine a house / flat</p> <p>17/07/2017: Offer to purchase received from agent (I paid the agent R 10000.00 as per the offer to purchase to secure the property)</p> <p>18/07/2017: I go to the branch to redeem the pledge and the consultant doesn’t know what to do so fills a new loan application</p> <p>19/07/2017: Craig Fynn calls me to find out why am I filling a new application as I already have an approved pledge which just needs to be redeemed, I advise that I was just following what the branch consultant was doing as I though he knew best. Note at this point Craig mentioned that the branch consultant still has not sent through any supporting documents yet. Craig also mentions that everything is basically approved and they just need to send someone out to view the property. I resend Craig the OTP as per his request to redeem the pledge.</p> <p>20/07/2017: I mail Craig the morning to ask if he received the documents: NO REPLY. I mail him again later in the day and he replies to advise that he has received the documentation.</p> <p>24/07/2017: I hear nothing so I ask Craig what’s happening? He mails me back to ask what is happening with the existing property, What changed, what happened why the question?</p> <p>24/07/2017: I advise that the new property will be an investment property and that the existing property will remain as is. I start to get alarmed as I have been advised 4 times that everything is approved and I paid money and no things seems like it’s starting to go pear shaped!</p> <p>24/07/2017: Sensing that things are going wrong I advise Craig that I am selling a car that week and that that will free up R 3147.03 as to strengthen my application which I thought was approved</p> <p>25/07/2017: Craig gets back to me advised that the application came back advising that the they will only proceed once I provide a paid up letter? How did we go from 4 agents telling me that its approved to we will only proceed once we get a paid up letter? It been a few days and nothing changed on my credit profile?</p> <p>25/07/2017: I asked if I can send the vehicle finance contract from Nedbank in the name of the buyer of the car as proof as payment and settlement will take some time, I get advised by Craig that agreements can be cancelled so I need the paid up letter (Wow!) So binding agreements from a bank can be cancelled?</p> <p>25/07/2017: Noting that bad service I ask for reason for the delay and change of heart as I would like to understand what is going on with my bank?</p> <p>25/07/2017: No further feedback</p> <p>27/07/2017: I mail Craig as no one is getting back to me or telling me what’s going on?</p> <p>31/07/2017: I mail Craig again as no one is still getting back to me, I keep calling the numbers in his signature and no one’s answers, believe me I tried more than 16 times</p> <p>31/07/2017: I again ask for reasoning, Craig does not respond to me but forward me a mail meant for his TL saying that ‘Please advise the customer on the below matter Pledge redeemed and the score changed’</p> <p>01/08/2017: I send the proof of payment from Nedbank for the settlement of the car to see if we can proceed, I get no feedback</p> <p>01/08/2017: I mail Complaints and STD B CEO;s as I do not know who to turn to and I get a call from a TL by the end of the day advising that she has escalated the matter and that there are a team of people working on the application suddenly!! ( Roxanne Hammond TL) She advises that she will let me know what’s going on the next day I also ask he to send me a blank email so that I can contact her with the numbers in the signature (She still has not)</p> <p>02/08/2017: She calls back to say they still working on it but she can’t tell me what the hold-up is?</p> <p>03/08/2017: She calls back to say they still working on it but she can’t tell me what the hold-up is, I ask her for a contact number and she gives me ********** 205 and I call her more than 20 times and no one answers as well. I call the call centre and they tell me they still working on it? WHAT EXACLTY IS IT THAT YOU ARE WORKING ON?</p> <p>04/08/2017: I keep calling Roxanne no one answers.</p> <p> </p> <p>I’m not asking for anything I don’t deserve or I’m not ******ing anything from STD B, I am merely trying to improve my children’s future and you guys are making it very difficult.</p> <p> </p> <p>The agent of the new development is growing impatient and I’m scared I’m going to lose the property and my money I already gave.</p> <p> </p> <p>I would like 4 things by the end of the day:</p> <p> </p> <p>· Feedback</p> <p>· A person who I can contact</p> <p>· An approval or a decline by the end of today so that I can move on and not have sleepless nights thinking about this</p> <p>· Reasons on what the hold-up is</p>