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PN
Pumelele N

1 reviews | Active since Apr 2016

11 Jan 2023, 18:21

Home loan and disability cover issue

Have a experience of my sister being physically disabled and my parents had to try get a power of attorney to be able to do her things on her behalf. She was declared physically disabled by a doctor in 2014 and her house policy had life and disability cover, when they tried claiming on the disability cover they where informed the cover had lapsed which doesn’t make any sense because no one cancelled her cover and also they didn’t miss any of the payments towards the cover

0
Replies (5)
Standard Bank
Standard Bank's reply12 Jan 2023, 06:50
Official
Good Day Pumelele

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
PN
Pumelele N's update10 Apr 2023, 23:45
Reviewer Update
i got a call from one of the people from the insurance department. Sent me forms to fill in, took me about 2months to get a Doctors appointment to fill in the forms and haven’t received any further communication from standard bank after I’ve sent everything they’ve requested from my end
Standard Bank
Standard Bank's reply11 Apr 2023, 07:15
Official
Dear Pumelele

Thank you for bringing this to our attention. We will look into this matter and provide you with feedback.

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
PN
Pumelele N's update04 May 2023, 14:38
Reviewer Update
Good day, i still haven’t received any communication from standard bank. Please do call me and update me about the matter. ***
Standard Bank
Standard Bank's reply04 May 2023, 14:51
Official
Good day Pumelele

Thank you for alerting us to this.

We have flagged our team and we will be in touch with further feedback.

Sorry for the inconvenience caused.

Kindest regards, Standard Bank Hello Peter Team ***