Home Loan Amount
We have a home loan with Standard Bank. We were under Debt Review and our home loan was also on Debt Review. In August on the 10th, I contacted Standard Bank to get our premium, so that we could pay them directly. I was given an amount of R11,787.15, which I paid every month. We were contacted by lawyers, saying that our home loan is in arrears. I downloaded the Standard Bank App, and it says our premium is R12920.41. How are we supposed to know that we were not paying the correct amount as we do not get any statements or calls. Please sort this out! This is not our fault; we were given this amount to pay.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Jan 2023, 15:01Good Day Illze
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Jan 2023, 15:01
Official
Good Day Illze
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
06 Jan 2023, 15:54Standard Bank went above and beyond to solve my query today. Thank you Naomie for your professionalism and help today. I have been struggling for 6 months to get the information you gave me today, thank you so much.
's update06 Jan 2023, 15:54
Reviewer Update
Standard Bank went above and beyond to solve my query today. Thank you Naomie for your professionalism and help today. I have been struggling for 6 months to get the information you gave me today, thank you so much.
Standard Bank's replyOfficial
06 Jan 2023, 15:58Dear Illze
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2023, 15:58
Official
Dear Illze
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***