Home Loan Agents are ***********

I have two complaints regarding home loan call centre.***.Their agents are *********** and give incorrect information out to their clients regarding debit orders and interest rate reviews.I contacted the call center on 2015-07-08 in the morning and spoke to a lady by the name of Olana requesting my debit order be changed to a manual payment.She advised me that due to it being my first debit order it would need to go off but there after it will change so that I can make manual payments.On the 2015-08-05 spoke to Stella because I wanted to confirm that I could now make manual payments and she informed me that I need to send a letter requesting the debit order be changed which I was not informed at first. Speaking to Stella I also requested if my interest rate could be reviewed and she said it can and she would put a request in to the interest rate review department but I would need to call back.Called the call center and spoke to Notando to enquire on the status of my interest rate review and she mentioned they do not do interest rate reviews at all. The rate you sign for is the rate you have.She too put me on hold as if she was unsure. Need to move to a competent bank.