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Desiree N

1 reviews | Active since Apr 2011

11 Feb 2016, 15:29

Home Loan Account - Set off refused to be refunded

My std bank home loan account was in arrears for Jan and was supposed to be double debited for the 25th of February. I received a deposit into cheque account in error as the money was supposed to be paid over to someone else and not me, I go into the account to pay it back to find that Std Bank already took the money. .days before my salary and due date. When I called through they refused to refund the money. <br> How am I supposed to return this money...the Bank refuses to give it back. <br> When I called through they say its a set off ...aren't there rules in the Code of Banking Practice that say you should advise the customer of the set off. How can you clear out a bank account with no money left to the customer.???

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Replies (1)
Standard Bank
Standard Bank's reply12 Feb 2016, 12:31
Official
Hello desiree81,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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