YM
Yvonne M
1 reviews | Active since Oct 2017
28 Jul 2019, 23:42
Home loan account not decreasing after eleven years of paying for it
I have a home loan account with themstarted in 2008, the capital amount of R231000,i pay R4180 per month,but since 2015 the loan amount is increasing,it is now R238000,and I have been paying the account for 11 years now,i never took a loan against my property.
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Standard Bank's replyOfficial
29 Jul 2019, 05:40Hello Yvonne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply29 Jul 2019, 05:40
Official
Hello Yvonne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***