SN
Sphesihle N

1 reviews | Active since Aug 2014

23 Jul 2016, 10:54

Home Loan Account

<p>I called Standard bank home loan department to change debit order from the 25th to the 5th. I never got a notification if it was actions or not and so on that month I made funds available on the 25th instead of the 5th. </p> <p> </p> <p>Now I get a call everyday that I am behind with my payment. How does it work? One consultant called and told me it's an error in their system. But I keep getting calls.</p> <p> </p> <p>I need urgent attention to this.</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 Jul 2016, 06:41
Official

Good day Sphesihle

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply28 Jul 2016, 09:19
Official

Good day Miss. Ndlela

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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********** (fax)

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