Home Loan Account

I called Credit Customer Care reporting that I lost my job and I couldn't pay my homeloans accounts. I was told I need to apply for arrears extension assistance which I did. I sent the application 30th of January and I never got any response. On following up in the Month of March I am then told my application was declined and I just need to contact easy sell. There are no details on why my application was declined and no details on the motive of contacting easy sell. I have gotten a new job now I will be able to pay my bond as normal but I wont be able to pay the arrears. I need someone reasonable enough to talk to me and explain things to me. <br>