AS
Alwyn S

1 reviews | Active since Jul 2020

28 Jul 2022, 15:36

Home loan

Trying to sort out a dispute regarding my home loan seems to irrelevant to a financial institution like standard bank for them to b helpfull instead they manage to make a problem which they created nd their inability to solve the problem nd in return they created an even bigger problem for me as the customer a R380000 bond which after 6yrs jst b informed that ur installment jst gna b increased with no explanation of any sort nd nw u hve to wait for feed back as to why so hope someone within standard bank cn find the time to help me

0
Replies (3)
Standard Bank
Standard Bank's reply28 Jul 2022, 15:42
Official
Good day Alwyn

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
AS
Alwyn S's update28 Jul 2022, 15:58
Reviewer Update
Thank u for ur response jst hope u do come back to me asap cz this is a big problem nd concern for me cz i think nd feel whats happening nw is nothing short of unprofessionalism nd people nt taking their work seriously cz to me a bond is money nd for u as standard bank to do wot u doin is jst plain doin bad business
Standard Bank
Standard Bank's reply28 Jul 2022, 16:29
Official
Good Day Alwyn

Our team is dealing with this matter.

We will be in touch with further feedback.

Kindest regards

Standard Bank Help Centre 
***